Returns & Exchanges Policy



Thanks for shopping at Floral Raffia!


If you are not entirely satisfied with your purchase, we're here to help.



  • You have 30 days to return an item from the date you received it.


  • To be eligible for a return, your item must be unused and in the same condition that you received it.


  • Your item must be in the original packaging.


  • You can elect to either exchange for another item, receive a credit note or a full refund (excluding courier costs).



  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


  • If your return is approved, we will initiate a refund to your bank account within 7 working days